FAQ

Last updated: September 13, 2026

How long is transit?

What shoppers should know: Estimated transit is generally 4–6 business days after dispatch.

How do I report a problem item?

How this works: Submit a request within 30 calendar days after delivery and keep the item and packaging while the request is reviewed.

When is an approved refund initiated?

Useful details: An approved refund is initiated to the original payment method within 10 calendar days.

When is an order prepared?

What shoppers should know: Normal preparation takes 1–2 business days before dispatch.

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